Knowledge Hub
The company knowledge behind every answer
Upload your policies, catalogues and programmes. This knowledge grounds customer conversations on WhatsApp and constrains what the agents are allowed to recommend.
Knowledge categories
Rental policiesPricingVehicle catalogueInsurance policiesFine policiesFuel policiesUpgrade rulesAdd-on catalogueBranch informationFAQsLeasing productsCorporate programmes
Coverage
Where the AI still has to say “let me check”.
Policy coverage
94%
of customer questions answerable from knowledge
Unanswered intents
6
toll charges, cross-border travel, child seat fitting
Stale documents
2
Leasing product guide and corporate terms are 6 weeks old
Knowledge library
Usage shows how often each document grounded an AI answer.
| Document | Category | Pages | Updated | Times used |
|---|---|---|---|---|
| Rental terms & conditions | Rental policies | 24 | 12 Aug | 1,840 |
| Rate card 2026 Q3 | Pricing | 8 | 01 Aug | 2,410 |
| Vehicle catalogue & classes | Vehicle catalogue | 36 | 22 Jul | 1,620 |
| Insurance & CDW options | Insurance policies | 12 | 05 Aug | 940 |
| Traffic fine handling policy | Fine policies | 6 | 18 Jul | 712 |
| Fuel policy & refuelling fees | Fuel policies | 3 | 18 Jul | 1,088 |
| Upgrade eligibility rules | Upgrade rules | 5 | 09 Aug | 604 |
| Add-on & extras catalogue | Add-on catalogue | 9 | 09 Aug | 866 |
| Branch directory & hours | Branch information | 14 | 30 Jul | 1,294 |
| Customer FAQs | FAQs | 18 | 20 Aug | 2,180 |
| Leasing product guide | Leasing products | 22 | 14 Jul | 318 |
| Corporate programme terms | Corporate programmes | 16 | 14 Jul | 402 |